Top Shelf Customer Service
Customer service remains a top priority at Rapid Rack and we always welcome your comments and suggestions. Our goal is to provide what we call “Top Shelf Customer Service” to all dealers. As General Sales Manager – Industrial I try to stay intimately involved with issues that may arise on a daily basis. Should you feel that you were not treated to the kind of service that you expected, please feel free to contact me personally on my direct line at 626-855-6171 - William H. Deaver, Industrial Sales Manager.

An “Original”
As the only US manufacturer that focuses primarily on the design and production of “Boltless” shelving we are very proud of the fact that our design is an “Original”. The distinctive logo found on the rivet head with our initials “RR” says to you that you have purchased an “Original”. Plenty of other companies have tried to imitate or copy our design but fall short when it comes to quality, consistency, and reliability. The payoff for you, our customer, is that you can always count on Rapid Rack to provide a solution for your storage needs that meet or exceed your expectations.

Rapid Ship Program
Like most companies today we have a quick ship program that we call “Rapid Ship”. The details are simple, items identified as crucial to the basic boltless shelving unit are stocked in our distribution centers and will ship within 55 hours after the order is received and entered. The number “55” was chosen as being more realistic than 48 and certainly faster than 72. Current locations are Florida, Texas, Illinois and our factory warehouse in California. Please contact customer service at 1-800-736-7225 for more details.